Return Policy

At CatCrushy, we understand that sometimes a product may not meet your expectations or may not be suitable for your needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

30-Day Return Window: We offer a 30-day return window for all eligible products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it.

Eligibility Criteria: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as personalized items or perishable goods, may not be eligible for return.

Return Process: To initiate a return, please contact our customer support team within the 30-day return window. They will guide you through the return process and provide you with a return authorization number. Please make sure to include this number on the return package.

Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

Refund or Exchange: Once we receive the returned item and verify its eligibility, we will process either a refund or an exchange, depending on your preference. Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items: Please note that certain items, such as gift cards or downloadable software, are non-refundable and cannot be returned.

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation.

Customer Satisfaction: At CatCrushy, we strive for 100% customer satisfaction. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.